Shipping policy
Shipping Policy
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. We will notify you in case of significant delays.
2. Shipping Rates & Delivery Times
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping (EU): 5–10 business days
- International Shipping: 7–15 business days
Delivery times are estimates and may vary depending on location, customs, or carrier delays.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number (if available).
You can use this tracking number to follow your order’s status.
4. Shipping Locations
We currently ship to:
- Europe
- Selected international countries (if applicable)
If your country is not available at checkout, shipping may not be supported at this time.
5. Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties once the shipment reaches your country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
6. Delayed or Lost Orders
If your order has not arrived within the estimated delivery time, please contact us.
We are not responsible for delays caused by:
- Customs processing
- Postal service delays
- Incorrect shipping address provided by the customer
7. Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct.
We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
8. Contact
If you have any questions about shipping, please contact us:
Email: info@getblume.store
Business Name: blume