Return & Refund Policy

At Blume customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

Returns

You may return eligible items within 14 days of receiving your order.

To qualify for a return:

• Items must be unused, unworn, and in original condition
• All original packaging and tags must be included
• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Digital products or downloadable items
• Gift cards
• Items marked as final sale

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

If approved:

• Refunds are issued to the original payment method
• Processing time may take 5–10 business days

Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will provide a replacement or full refund where applicable.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was sent
• The item is defective

We recommend using a tracked shipping service, as we are not responsible for lost return packages.

Order Cancellations

Orders may only be canceled within 12 hours after purchase. Once an order has been processed or shipped, cancellation is no longer possible.

Contact

For questions regarding returns or refunds, please contact us:

Email: info@getblume.store